要做一名合格的客服，我真的远没有准备好

德纲

    开始写这篇文章心里真的酸，离开联诚尚购已经有些日子了，但是每想到在那的时光，就会眼泪直掉。 这个工作是我的毕业后第一份工作，

   

    我真的很珍惜，初入职的时候都想要在那里一直做下去，但是半年后我彻底崩溃了，以至于到后来要离开的时候，我觉得自己每天的肝脏都在燃烧。

   

    上班第一天,组长对我说的第一句话：“从今天起，上班的时间内你要忘记你的姓名，记住你的工号25XX，买家说什么都必须给我微笑着接受

   

    ，不论对方是有理还是无理，你都无权say no，绝不允许出现买家没有挂电话客服先挂电话的事。” 对此我不以为然，想想不就是接个电话吗，只要声音甜美一些，语言可亲一些就可以了。 但是培训正式开始上班后，我发现自己真的太天真了。

   

    说实话做客服不分白天黑夜地接电话，加班等高强度这些我都能忍受，毕竟这是我的工作。

   

    我选择了这行就得按这行规矩来，最不能忍受的是那些用户的刻意刁和漫骂，明明自己在别家买到了防冒品竟然还联家找岔吵架。

   

    他们骂我不要紧，因为我是拿的是联诚尚购的薪水，即使是无辜的谩骂，但是作为一个刚毕业的大学生心智完全不成熟的情况下，如何能够面对这复杂的社会。

   

    很多人竟然骂我不解气，竟然连我的祖宗十八代都贴进来了，想想心里都胆寒呀，很多时候我都对着家乡的位置惭悔，希望先人能原谅我让他们无故被诋毁。

   

    我不知道那些谩骂的人是不是直接从石头缝里给崩出来的，怎么可以把人家祖宗18代当成石头一样随便践踏。

   

    每每想到那些开口即骂的人，我的胃就疼得厉害。

   

   











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